2.6 The complaint regarding the goods, including the removal of defects, must be resolved and the Buyer must be informed no later than 30 days from the date of the complaint submission, unless the Seller and the Buyer agree on a longer period.
2.7 After the unsuccessful expiration of the deadline for processing the complaint, the Buyer may withdraw from the Contract or request a reasonable discount.
2.8 The seller shall issue to the buyer, after the complaint has been resolved, the complained goods and further confirmation of the date and method of resolving the complaint, including confirmation of the repair performed, and the duration of its duration, or a written justification for the rejection of the complaint.
2.9 The warranty provided by the Seller is extended for the period from the submission of the complaint until its resolution or until the time when the Buyer was obliged to collect the goods. In the case of an unjustified complaint, the quality warranty is not extended.
2.10 U The legitimate claims belong to the Buyer for reimbursement of purposefully incurred costs for the complaint that arose to him in in connection with the exercise of rights from liability for defects (especially shipping costs, which were paid when sending the claimed goods). The buyer will send a request for reimbursement of costs for e-the email address provided below in this Complaints Procedure. To e-the email will include the complaint number, account number, and attach documents proving the incurred costs (e.g. shipping slips or other documents). The Seller decides on the appropriateness of the costs incurred by the Buyer.
2.11 Until the Sellers fulfill their obligations from defective performance, the Buyers do not have to pay the outstanding purchase price of the goods or any part of it.
3 PROCEDURE FOR CLAIMING AND HANDLING SERVICE COMPLAINTS
3.1 The buyer will file a complaint about the service ddigital content u By contacting the seller using the contact details provided below in this Complaints Procedure, without unnecessary delay after discovering a defect or other service issue. ddigital content.
3.2 Except in cases where another person is designated to carry out the repair, the Seller is obliged to accept the complaint at any establishment where the acceptance of the complaint is possible with regard to the offered services, or even at their registered office.
3.3 V The Buyer is obliged to provide their contact details, a description of the defect, and a request for the method of handling the complaint (i.e., what rights from defective performance they are asserting). For these purposes, the Buyer may use the template of the complaint form, which is attached to this Complaints Procedure.. The buyer is obliged to present the seller with a proof of purchase of the service along with the complaint. ddigital content from the Seller (typically an invoice, tax or other proof of purchase).
3.4 The Seller shall provide the Buyer with a written confirmation when a complaint is filed, stating the date on which the Buyer filed the complaint, its content, the method of resolution requested by the Buyer, and the contact details of the Buyer for the purpose of providing information about the resolution. complaint.
3.5 Complaints It must be processed within a reasonable time frame, taking into account the nature of the digital content or digital content service and the purpose for which the Buyer requested it. For averagefor a while considers the handling of the complaint including the removal of the defect and informing the Buyerho o processing complaints usually no later than 30 days from the date of the complaint submission, unless the Seller and the Buyer agree on a longer period.
